Frequently Asked Questions
Answers to common questions about our flooring services, process, and what to expect.
What areas do you serve?
Our team is based in Rio Rancho. We serve Rio Rancho, Albuquerque, and projects across New Mexico by appointment. [draft — service-area scope to confirm]
How does the quote process work?
Yes. We’ll assess your space, discuss your options, and provide an honest quote at no charge. There’s no obligation to move forward.
How long does a typical flooring installation take?
It depends on the size of the space and the type of flooring. A single room typically takes 1–2 days. A whole home can run 3–5 days. Commercial projects vary. We’ll provide a timeline during your quote.
Do you handle subfloor preparation?
Yes. Moisture testing, leveling, and subfloor prep are part of what we do. A proper subfloor is critical to a lasting installation, and we don’t skip that step.
What brands do you carry?
We work with Shaw, Mohawk, and other leading distributors. Our focus is finding the right product for your space and budget — not pushing a particular brand.
Are you licensed and insured?
Yes. North Star Solutions is licensed, bonded, and insured. Your property is protected on every job.
Do you work on commercial projects?
Yes. Commercial work is our foundation — 13+ years of experience in warehouses, offices, restaurants, and healthcare facilities.
What is your payment process?
Payment details are provided during your consultation. We provide transparent pricing with no hidden fees — you’ll know exactly what you’re paying for before any work begins.
Can I see examples of your work?
Yes. Visit our Gallery page or ask during your consultation. We’re building a portfolio of before-and-after project photos.
Ready to Transform Your Space?
Whether you’re a homeowner exploring new floors or a contractor looking for a reliable flooring partner, we’d love to hear from you.